Customer Services Consultation


In April 2016 Braunstone Town Council signed a 3 year Service Level Agreement with Blaby District Council to continue the provision of Blaby services from the Customer Service desk at Braunstone Civic Centre for a further 3 years.

Both Braunstone Town Council and Blaby District Council wish to provide a high level of customer care to all out customers in order to provide an efficient, knowledgeable and customer based service.  whilst we have high expectations and aims of the level of service that we provide, it is more important to know what you, the customer, feels about the service we provide and suggest areas where we may not be providing such a good service.

We are therefore undertaking a Customer Survey of you experiences of using the Customer Service desk at Braunstone Civic Centre  whether for a Braunstone Town Council or Blaby District Council service.

Copies of the survey are available at the Civic Centre and once completed can be left confidentially in the box provided.  Alternatively you can complete the attached survey on line.

Your responses are important in ensuring that we are providing the best Customer Care we can or make any improvements that are needed.

Please help us by completing the survey, the deadline for  responses is 30th November 2016

Thank you

Customer Services Shop

Braunstone Civic Centre
Braunstone Town,
Leicester, LE3 2PP
Tel: 0116-2890045
Fax: 0116 2824785
BTC colouredlogwith text   Local Access to Local Services  blaby district council logo

Our Community Centres

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Kingsway, Braunstone Town, Leicester, LE3 2PP.
Tel: 0116-2890045. 
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Off Lakin Drive, Thorpe Astley, 
Leicester, LE3 3RU. 
Tel: 0116-2890704

DATA PROTECTION: by contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.  

Business Hours

Customer Service Shop
Mon-Fri: 9am to 5pm   (Closed on Public Holidays) 
Council Tax Payment 
Mon-Thu: 9.00am to 5.00pm  (Closed on Public Holidays)  
Fri: 9.00am to 4.30pm (Closed on Public Holidays)  
Braunstone Town Council Offices
Mon-Fri: 9am to 5pm (Closed on Public Holidays) 
Braunstone Civic Centre
Available for Hirings
Mon-Sat: 9am to 11pm
Sun: 9am to 10:30pm 
Thorpe Astley Community Centre
Available for Hirings 
Mon-Thu: 8am to 11pm 
Fri-Sat: 8am to 12 midnight
Sun: 9am to 10:30pm